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View eventsFrequently Asked Questions
Find answers to common questions about our services and platform
General
How do I contact Wrapmate support?
Email us at proservices@wrapmate.com and we'll get back to you as soon as possible.
What areas does Wrapmate serve?
Wrapmate operates nationwide across the United States. Our installer network covers all 50 states, and wholesale production ships to any US address. International expansion is planned for the future.
Installer Network
How do I join the Wrapmate Pro Installer Network?
To join the network, click 'Apply Now' on our Installer Network page and complete the application form. We'll review your experience, certifications, and portfolio. Qualified installers typically hear back within 3-5 business days.
What are the requirements to become a Wrapmate Pro?
We look for installers with at least 2 years of professional wrap experience, a portfolio of quality work, proper business insurance, and a commitment to customer satisfaction. You must operate from a dedicated commercial shop location—home or garage-based operations don't qualify. 3M certification is preferred but not required—we offer certification opportunities to network members.
How do I get paid for completed projects?
Wrapmate Pros receive payment within 7 days of project completion and customer approval. Payments are made via direct deposit to your bank account.
How are projects assigned to installers?
Projects are matched based on your location, availability, skill level, and specializations. You'll receive project notifications and can accept or decline based on your schedule. Higher-rated installers with more experience get priority access to premium projects.
Wholesale Production
What types of prints can I order through Wholesale Production?
We offer full vehicle wraps, partial wraps, spot graphics and decals, window perforated vinyl, wall murals, and custom large-format prints. All prints use premium 3M materials and are quality-checked before shipping.
What is the typical turnaround time for print orders?
Standard orders ship within 3-5 business days. Rush orders (1-2 day turnaround) are available for an additional fee. Turnaround time starts once your files pass preflight review and payment is confirmed.
What file formats do you accept for print orders?
We only accept PDF files. Files should be in CMYK color mode at 150 DPI minimum. Our preflight team will review your files and contact you if any adjustments are needed.
What materials do you use for printing?
We exclusively use 3M premium vinyl materials for all production. Vehicle wraps are printed on 3M IJ180Cv3 featuring Comply™ Cv3 adhesive for bubble-free, repositionable installation. Perforated window graphics use 3M 8170-P50. Laminate options include 3M Scotchcal Gloss Overlaminate 8518 for a high-shine finish or 3M Scotchcal Ultra-Matte Overlaminate 8915 for a non-reflective look. All materials are 3M MCS Certified for durability, vibrant colors, and professional results.
How is shipping handled for print orders?
Orders are carefully rolled and packaged to prevent damage during transit. We ship via UPS Ground (free for orders over $700) or expedited shipping options. A $50 handling fee is included on orders under $700 and is waived on orders over $700. Tracking information is provided once your order ships.
What is a tag, and how do I use it?
A tag identifies which panel a piece belongs to, so you know exactly where it goes during installation. Place your tag somewhere that will be trimmed off the vehicle, or in an easy-to-cut spot on the panel.
What is a contour cut (kiss cut)?
A contour cut, also called a kiss cut, follows the exact shape of your design. The cut goes only through the top adhesive layer, leaving the protective backing liner intact. Mark these lines as C50 M0 Y100 K0 in your file.
What is a through cut?
A through cut goes all the way through both the adhesive material and the backing liner. Mark these lines as C0 M100 Y0 K0 in your file.
How do I set up Pantone colors in my file?
In your design software, make sure any Pantone colors are set as spot colors and mapped to the correct Coated Pantone library profile.
What color space should I use for my file?
For CMYK files, convert and save all colors using the GRACoL 2006 (Coated) profile. For RGB files, keep or convert your artwork to the Adobe RGB (1998) color space.
What is light cutting?
Light cutting refers to a large panel with two or more square-cut sides.
What's the minimum cut size and spacing for my file?
Due to plotter tolerance, cuts and the space between cuts should each be at least 1/8".
What layers should be in my file?
Your file should include: through cuts (C0 M100 Y0 K0), contour/kiss cuts (C50 M0 Y100 K0), and any Pantone spot colors.
Why do I need to premask my cut graphics?
3M premask helps hold cut elements in place and keeps their spacing intact from shipping through installation.
Design Services
Do I receive production files?
No. Once your design is approved, Wrapmate handles production directly through our wholesale service — printed on 3M material and shipped to your door.
What do I need to provide?
Your customer's vehicle information, logos, and brand assets — plus either an existing design for our team to recreate and template, or any creative direction you'd like us to use as a starting point.
How much does this service cost?
$299 covers a design with three revisions. Each time we update your design, you'll get an installation proof, a design proof, and a wholesale production quote.
What if I need more than three revisions?
You can purchase three additional revisions for $150.
How much does production cost?
We charge wholesale production rates for all of our designs.
How is shipping priced?
Shipping prices are based on UPS rates and shipping zone. Orders over $700 get free ground shipping. The $50 handling fee is also waived on orders over $700 — even if you choose expedited shipping.
How long until I see my first design?
We'll have your first design to you within two business days.
How long does a revision take?
Revisions are completed within two business days.
How long does production take?
We ship your project within three business days of payment.
What vehicles can you design for?
We design for cars, trucks, vans, box trucks, and specialty vehicles. If we don't already have a template for your vehicle, we'll just need a couple of measurements to get your design started.
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